Última atualização: Junho de 2026
Terms of Service — Central de Atendimento. Last updated: June 2026.
Ao acessar, contratar ou utilizar a plataforma Central de Atendimento (doravante "Plataforma"), oferecida por Mayk Soluções (doravante "Mayk", "nós", "nosso"), o cliente ("Cliente", "Usuário", "você") declara ter lido, compreendido e concordado integralmente com estes Termos de Uso. Caso não concorde, o uso da Plataforma deve ser imediatamente interrompido.
Estes Termos constituem um contrato vinculante entre o Cliente e a Mayk e podem ser atualizados periodicamente, com aviso prévio aos administradores das contas ativas.
1. Acceptance of Terms. By accessing, subscribing to, or using the Central de Atendimento platform (the "Platform"), provided by Mayk Soluções ("Mayk", "we", "us"), the customer ("Customer", "User", "you") acknowledges having read, understood, and fully agreed to these Terms of Service. If you do not agree, you must immediately stop using the Platform. These Terms form a binding agreement and may be updated from time to time with prior notice to active account administrators.
A Central de Atendimento é uma plataforma SaaS (Software as a Service) de atendimento multicanal, que integra WhatsApp Business e Instagram Direct via Meta Cloud API, permitindo:
A Mayk atua como Business Solution Provider (BSP) parceira ou re-vende serviços de BSP autorizado pela Meta. A Plataforma depende de serviços de terceiros (Meta, provedores de nuvem) cuja disponibilidade está fora do controle exclusivo da Mayk.
2. Service Description. Central de Atendimento is a SaaS multichannel customer-support platform integrating WhatsApp Business and Instagram Direct via Meta Cloud API. Features include shared inbox, automatic ticket distribution, HSM template broadcasting, performance reports (SLA, CSAT), chatbot automation, and API integrations. Mayk operates as a Meta-authorized Business Solution Provider (BSP) partner or resells services from an authorized BSP. The Platform relies on third-party services (Meta, cloud providers) whose availability is outside Mayk's exclusive control.
Para utilizar a Plataforma, o Cliente deve criar uma conta fornecendo informações verdadeiras, completas e atualizadas, incluindo razão social, CNPJ, e-mail corporativo e dados do responsável legal.
3. Account Registration. The Customer must create an account providing true, complete, and up-to-date information (legal name, tax ID, corporate email, legal representative). The Customer is fully responsible for keeping credentials (logins, passwords, API tokens) confidential. All actions performed with the Customer's credentials are deemed legitimate and the Customer's responsibility. Sharing a single agent account across multiple people is prohibited — each operator must have their own user. The Customer must be at least 18 years old and legally capable of entering into contracts.
É expressamente vedado ao Cliente utilizar a Plataforma para:
O Cliente reconhece que infrações às políticas da Meta podem resultar em suspensão imediata do número, perda da qualidade de tier de mensagens e banimento do WABA (WhatsApp Business Account) pela própria Meta, sem que a Mayk seja responsável por tais consequências.
4. Permitted and Prohibited Use. Permitted use includes serving customers who initiated contact, sending transactional and marketing messages through Meta-approved HSM templates, and legitimate business automation. Prohibited uses include: spam or unsolicited bulk messaging in violation of WhatsApp Business Messaging Policies and Meta Commerce Policy; illegal, fraudulent, defamatory, obscene, discriminatory, or hateful content; copyright infringement; sale of Meta-prohibited goods (weapons, drugs, tobacco, etc.); reverse engineering or attempts to compromise the Platform; use of contact lists obtained without explicit consent (LGPD violation); mass messaging that may cause WhatsApp Business number suspension. The Customer acknowledges that Meta policy violations may result in immediate number suspension, messaging tier downgrade, or WABA ban directly by Meta, for which Mayk holds no responsibility.
5. Pricing and Payment. Access to the Platform is charged as a recurring monthly subscription according to the selected plan, plus variable Meta conversation costs (marketing, utility, authentication, service) passed through at Meta's pricing. Accepted methods: PIX, bank slip (boleto), recurring credit card, and, by agreement, wire transfer. The first installment is charged upon signup, the following on the same day each month. Late payment incurs a 2% penalty on the outstanding amount, plus 1% monthly interest and IPCA inflation adjustment. After 10 days of delinquency Mayk may suspend the service; after 30 days it may terminate the agreement and report to credit bureaus. The Customer may cancel at any time with at least 30 days' written notice; no refunds for the current month. Annual adjustments follow accumulated IPCA or its replacement index.
6. Intellectual Property. Mayk owns all rights to the source code, design, brand, logo, documentation, structured database, algorithms, proprietary flows, and any Platform improvements. The Customer receives only a limited, non-exclusive, non-transferable, and revocable license to use the Platform during the term. The Customer retains full ownership of its data, messages, contacts, campaign content, end-customer lists, and other information entered in the Platform. Mayk acts as a data processor under LGPD art. 5, VII, authorized solely to operate the Platform in accordance with the Privacy Policy. Copying, modifying, distributing, sublicensing, or creating derivative works of Mayk's software is prohibited.
O Cliente reconhece e concorda que o uso da Plataforma está integralmente sujeito às políticas e termos publicados pela Meta para soluções de mensageria, incluindo:
O Cliente compromete-se a:
Em caso de conflito entre estes Termos e as políticas da Meta, prevalecem as políticas da Meta no que se refere ao uso dos canais WhatsApp e Instagram.
7. WhatsApp Business Solution Provider Compliance. The Customer acknowledges that use of the Platform is fully subject to Meta's published policies, including the WhatsApp Business Solution Terms, WhatsApp Business Messaging Policy, WhatsApp Business Commerce Policy, Meta Platform Terms / Developer Policies, and the Instagram Platform Policy. The Customer commits to obtaining explicit, verifiable, and documented opt-in before any messaging; honoring opt-out requests ("STOP") immediately and permanently; keeping auditable consent records; and not causing low quality ratings on the messaging channel. If these Terms conflict with Meta's policies regarding WhatsApp and Instagram channels, Meta's policies prevail.
A Mayk poderá suspender ou rescindir imediatamente o acesso do Cliente, com ou sem aviso prévio, nas seguintes hipóteses:
O Cliente pode rescindir a qualquer momento conforme a Cláusula 5. Em caso de rescisão, a Mayk disponibilizará os dados do Cliente para exportação durante 30 dias, após o que serão eliminados de forma definitiva (salvo dados retidos por obrigação legal).
8. Suspension and Termination. Mayk may suspend or terminate access immediately, with or without prior notice, in the event of payment default, breach of usage rules (Clause 4) or Meta policies (Clause 7), legal or court order, Meta's formal block request, security risk to the Platform, or Customer's bankruptcy/dissolution. The Customer may terminate any time per Clause 5. Upon termination, Mayk will make data available for export for 30 days, after which it will be permanently deleted (except data retained by legal obligation).
A Plataforma é fornecida "no estado em que se encontra" (as is) e "conforme disponível" (as available). Embora a Mayk empregue esforços razoáveis para garantir disponibilidade, segurança e desempenho, não garante que o serviço será ininterrupto, isento de erros ou compatível com todas as expectativas do Cliente.
Em nenhuma hipótese a Mayk responderá por:
A responsabilidade total e cumulativa da Mayk perante o Cliente, por qualquer reclamação relacionada a estes Termos, fica limitada ao valor efetivamente pago pelo Cliente nos 3 (três) meses anteriores ao evento que originou a reclamação.
9. Limitation of Liability. The Platform is provided "as is" and "as available". While Mayk uses reasonable efforts to ensure availability, security, and performance, it does not warrant uninterrupted, error-free operation. In no event shall Mayk be liable for lost profits or indirect, incidental, punitive, or consequential damages; downtime caused by third parties (Meta, cloud providers, ISPs); WABA suspensions/bans applied by Meta; data loss caused by Customer's misuse; or force majeure events. Mayk's total cumulative liability for any claim related to these Terms is limited to the amount actually paid by the Customer in the three (3) months preceding the event giving rise to the claim.
10. General Provisions and Venue. These Terms are governed by the laws of the Federative Republic of Brazil, in particular the Civil Code, the Brazilian Internet Civil Framework (Law 12.965/2014), and the LGPD (Law 13.709/2018). Invalidity of any clause shall not affect the others. Tolerance of any breach does not constitute waiver or contract amendment. The Customer may not assign rights without Mayk's prior written consent. The parties elect the Courts of the District of Recife/PE, expressly waiving any other, however privileged, to settle any disputes arising from these Terms.